Customer Service Representative

Job ID: 5677

Coast Personnel Services is seeking to hire a Customer Services Representative for one of our well-established clients in Newark, CA.  This is a temp to hire position on 1st shift 8:00am to 5:00pm.  Occasional overtime, including mornings, evenings, and weekends may be required.

Apply at https://www.coastjobs.com/job-search/ or send resume to sgarza@coastjobs.com

Using your in-depth knowledge of the company products and programs that you will gain over time through a supportive manager and team, you will provide effective customer service for all internal and external customers. As someone who is naturally friendly and professional, you will prioritize well, work independently and communicate often with team members within the organization

Essential Functions

•    Provide top notch Customer Service to internal and external customers  

•    Provide timely feedback to the company regarding service failures or customer concerns

•    Process customer orders/changes/returns according to established department policies and procedures

•    Communicate with internal teams to ensure proper scheduling of orders

•    Work closely with the invoicing team on discrepancies

•    Partner with internal/external teams to meet and exceed customer’s expectations

Order Support

•    Enter new orders, release blanket orders and manage reschedules

•    Perform contract review to validate all criteria on customer purchase order matches our quote prior to acceptance (terms, address, tax, qty, price, etc.)

•    Create work orders and communicate with internal teams appropriately   

•    Maintain customer part number sheets and pricing spreadsheets

•    Create, print, and validate shippers  

•    Send purchase order request (POR) to procure special material related to processing Sales Orders.

•    Calculate and process customer labor timecards 

•    Monitor customer reschedule reports and open order reports

Email Communication

•    Respond to customer service group email in a timely and courteous manner

•    Provide customers with order confirmation and updates

•    Problem solve customer issues / internal issues

Handling Phone Calls

•    Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension 

Highly Desired

•    High School Graduate or GED

•    1-2 years’ experience as a Customer Service Representative

•    Customer focused

•    Problem solver 

•    Time management skills

•    High level of motivation and strong work ethic

Preferred and Helpful

•    Sage X3 experience or other ERP systems

•    Excellent communication

•    Effective interpersonal skills

Contingencies

•    Successful completion of a pre-employment drug screen and criminal background check