Job ID: 6328

•Set up, configure, and deploy computers, printers, and peripherals

•Provide first-line helpdesk support for staff (hardware, software, connectivity issues)

•Escalate intermediate and advanced issues to the external MSP/MSSP team and serve as

on-site hands for remote diagnosis and resolution

•Manage IT asset inventory, equipment tracking, and basic documentation

•Coordinate with the MSP team on scheduled maintenance, patching windows, and hardware

replacements

•Assist with onboarding/offboarding setup for new and departing employees

•Support cabling, hardware moves, and physical infrastructure tasks as directed

•Carry out additional operational or administrative tasks as assigned by management

•1–3 years of experience in an IT support or helpdesk role

•Proficiency with Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint)

•Familiarity with basic networking concepts (IP addressing, Wi-Fi, printers)

•Experience with computer imaging and deployment tools

•Strong communication skills and a reliable, professional attitude

•Ability to work independently on-site with minimal supervision

•CompTIA A+ certification is an asset

$18. – $21. hr.